Frequently Asked Questions (FAQs)
Welcome to our FAQ section. Here you’ll find answers to the most common questions about orders, shipping, payments, returns, and more.
Orders & Payments
1. How can I place an order?
Simply browse our collections, add your favorite products to the cart, and proceed to checkout. Follow the payment steps to complete your order.
2. What payment methods do you accept?
We accept secure online payment methods including:
UPI
Debit Cards
Credit Cards
Net Banking
Wallet Payments
Cash on Delivery (COD)
UPI
Debit Cards
Credit Cards
Net Banking
Wallet Payments
Cash on Delivery (COD)
3. Will I receive an order confirmation?
Yes. Once your order is placed successfully, you will receive an order confirmation email/message with your order details.
Shipping & Delivery
4. How long does shipping take?
Estimated delivery times:
Metro Cities: 3–7 business days
Other Areas: 5–10 business days
Delivery times may vary during sales or holidays.
Metro Cities: 3–7 business days
Other Areas: 5–10 business days
Delivery times may vary during sales or holidays.
5. How can I track my order?
Once your order is shipped, tracking details will be shared through email or message.
6. Do you offer free shipping?
Free shipping may be available on selected products or promotional offers. Shipping charges, if applicable, will be shown during checkout.
Returns & Refunds
7. Can I return a product?
Yes. Eligible products can be returned within 7 days of delivery if they are damaged, defective, or incorrect.
Please review our Return & Refund Policy for complete details.
Please review our Return & Refund Policy for complete details.
8. How long do refunds take?
Approved refunds are usually processed within 5–7 business days after the returned item is inspected.
9. Can I cancel my order?
Orders can only be cancelled before they are shipped. Once dispatched, cancellation may not be possible.
Products & Availability
10. Are your products quality checked?
Yes. We carefully review and select products to ensure quality and customer satisfaction.
11. Will the product look exactly like the images?
We try our best to display products accurately. However, slight color or design variations may occur due to lighting or screen settings.
12. Are products always in stock?
Product availability may change depending on demand. Some items may temporarily go out of stock.
Account & Support
13. Do I need an account to place an order?
No, guest checkout may be available. However, creating an account helps you track orders and save your information for future purchases.
14. How can I contact customer support?
You can contact us through:
Email:
support@ascendhub.com
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM
Email:
support@ascendhub.com
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM
Security & Privacy
15. Is my payment information secure?
Yes. We use secure payment gateways and encrypted checkout systems to protect customer information.
16. Do you share customer information?
No. Customer information is handled according to our Privacy Policy and is not sold to third parties.
Additional Information
17. What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos/videos of the damaged product so we can assist you.
18. Can I exchange a product?
Exchanges may be available for damaged or defective products depending on product availability.
19. Do you ship internationally?
Currently, we primarily ship within India. International shipping availability may vary.
20. How often do you add new products?
We regularly update our collections with trendy and aesthetic lifestyle products.
Need More Help?
If you still have questions, feel free to contact our support team.
We’re always happy to help you.
We’re always happy to help you.