Return & Refund POLICIES
At Ascend Mahima, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Return Eligibility
Customers may request a return if:
- The product received is damaged
- The product is defective
- The wrong item was delivered
- The item is missing parts or accessories
To be eligible for a return:
- The request must be made within 7 days of delivery
- The product must be unused and in its original condition
- Original packaging, tags, and accessories must be included
Non-Returnable Items
Certain products may not be eligible for returns, including:
- Used or damaged products caused by customer handling
- Personal care items once opened or used
- Customized or personalized products
- Clearance or final sale items
- Gift cards or promotional items
Return Process
To request a return:
- Contact our support team with your order details
- Share photos/videos of the product if required
- Our team will review your request
- Once approved, return instructions will be shared
Please do not return products without approval from our support team.
Refund Policy
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- Processing time may vary depending on your bank or payment provider
If your refund is delayed, please contact your payment provider first before reaching out to us.
Exchange Policy
We may offer replacements or exchanges for:
- Damaged products
- Defective items
- Incorrect products received
Exchange requests are subject to product availability.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos/videos of the issue
- Include your order number for faster assistance
Failure to report within the specified time may result in rejection of the request.
Cancellation Policy
Orders can only be cancelled before they are shipped.
Once an order has been dispatched:
- Cancellation requests may not be accepted
- Customers may need to follow the return process after delivery
Return Shipping
- Customers may be responsible for return shipping charges unless the issue was caused by us
- Original shipping charges are generally non-refundable
Refund Exceptions
Refunds may not be provided in the following situations:
- Incorrect shipping address provided by the customer
- Delivery refusal by the customer
- Minor color/design variations due to screen differences
- Delays caused by courier services
Contact Us
For any shipping-related questions or support:
Email:
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM
Important Note
Ascend Mahima reserves the right to reject return or refund requests that do not meet the conditions mentioned in this policy.
By placing an order on our website, you agree to the terms of this Return & Refund Policy.
By placing an order on our website, you agree to the terms of this Return & Refund Policy.