SHIPPING POLICIES
Welcome to Ascend Mahima. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully before placing an order.
Order Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During sales, festivals, or high-demand periods, processing time may take slightly longer.
Shipping Time
Estimated delivery times may vary depending on your location.
Estimated Delivery:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: 7–14 business days
Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
- We offer Free Shipping on selected orders and promotional offers.
- Standard shipping charges may apply depending on the order value and delivery location.
- Final shipping charges will be displayed during checkout before payment confirmation.
Order Tracking
Once your order has been shipped:
- You will receive a shipping confirmation email/message with tracking details.
- Customers can track their orders using the provided tracking link.
If you face any issues with tracking, feel free to contact our support team.
Delivery Delays
- Weather conditions
- Courier service issues
- Public holidays
- High order volume
- Incorrect shipping information provided by customers
Incorrect Address Information
If incorrect information is provided:
- Delivery delays may occur
- Re-shipping charges may apply
- Orders returned due to incorrect address may not qualify for free re-delivery
Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery remains unsuccessful:
- The order may be returned to us
- Additional shipping charges may apply for re-delivery
International Shipping
Currently, Ascend Mahima primarily ships within India.
Damaged or Lost Packages
- Please contact us within 48 hours of delivery
- Share your order number and relevant photos (if applicable)
We will review the issue and assist you accordingly.
Contact Us
Email:
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM
Important Note
By placing an order with Ascend Mahima, you agree to the terms mentioned in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice.